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Privacy Policy

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1. Introduction

Heartwood Forestry (“we”, “us”, “our”) is committed to protecting your personal data under UK GDPR. This policy explains what data we collect when you visit the website or contact us, and how we handle it.

2. Data Controller

Heartwood Forestry
Unit 2 Old Moat Lane, Caersws, Powys, SY17 5SE
Phone: 01686 670 713 · Email: info@heartwoodforestry.co.uk

3. Personal Data We Collect

  • Enquiry/booking forms: name, email, phone, site details, project type

  • Communications: details via calls, email or messages about services

  • Website analytics: anonymised IP, device/browser info, pages viewed, session duration via essential and performance cookies—no profiling or advertising cookies

4. How We Use Your Data

We use personal data to:

  • Provide quotes, conduct site surveys and deliver forestry services (woodland management, felling, thinning, ash dieback, biomass, firewood supply)

  • Send confirmations, updates, and follow-ups

  • Enhance our website via anonymised analytics

  • Fulfil regulatory, financial, and warranty record-keeping requirements

5. Legal Basis for Processing

  • Contractual necessity: to fulfil service requests

  • Legitimate interests: to operate and improve the business and its website

  • Consent: for any follow-up communications

  • Legal obligations: to comply with record-keeping and safety regulations

6. Data Sharing

We never sell or rent your data. We may share it with:

  • Service providers (hosting, CRM, email) acting as processors

  • Legal or regulatory authorities, if required

7. Cookies & Tracking

  • Essential cookies: required for form submission and navigation

  • Performance cookies: anonymised analytics (e.g. Google Analytics)
    No advertising or profiling cookies are used

8. Data Retention

  • Enquiry/booking records: kept for up to 7 years

  • Analytics session data: deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

You have the right to:

  • Access, correct, delete, or restrict your data

  • Withdraw consent or object to processing

  • Request data portability
    To exercise these rights, please contact us at 01686 670 713 or info@heartwoodforestry.co.uk. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, and restricted access controls. While we adhere to best practice, no system is entirely risk‑free.

11. International Transfers

All personal data is stored and processed within the UK—no international transfers occur.

12. Updates to This Policy

We may update this policy periodically. The Effective Date will indicate changes. Continued use of our website implies acceptance of any updates.

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